Privacy Policy — The Ops Desk

1. Who We Are

The Ops Desk is a product of Merge Combinator LLC ("we," "us," or "our"). We provide AI-assisted front-office automation for service companies. This Privacy Policy explains how we collect, use, and protect information when you interact with our services, including SMS messaging.

2. Information We Collect

We may collect:

Name, phone number, service address, email
Service request details shared via SMS or web form
Device and usage data (IP address, browser type, pages visited)
SMS message content when you text our business number

3. How We Use Your Information

To respond to service requests and schedule appointments
To deliver SMS messages you have opted in to receive
To improve our AI-assisted triage and scheduling workflows
To comply with legal obligations

4. SMS Messaging

If you text our business number, you are consenting to receive SMS messages related to your service request. Message frequency varies by conversation, typically 4–8 messages per interaction. Standard message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact support@theopsdesk.com.

We do not sell, rent, or share your phone number or SMS consent data with third parties for marketing purposes.

5. Data Sharing

We do not sell your personal information. We may share information with:

Service providers who assist in operating our platform (e.g., Twilio for SMS delivery)
Law enforcement when required by applicable law

6. Data Retention

SMS conversation records are retained for up to 12 months. Other personal data is retained as long as necessary to fulfill the purposes described here, or as required by law.

7. Your Rights

You may have the right to access, correct, or delete your personal data. Contact us at support@theopsdesk.com to exercise these rights.

8. Contact

Merge Combinator LLC
Email: support@theopsdesk.com
Website: https://theopsdesk.com