OpsDesk

Privacy Policy

Effective Date: September 21, 2026

1. Who We Are

OpsDesk is a product of Merge Combinator LLC ("we," "us," or "our"). We provide AI-assisted front-office automation for service companies. This Privacy Policy explains how we collect, use, and protect information when you interact with our services, including SMS messaging.

2. Information We Collect

We may collect the following types of information:

  • Contact information you provide (name, phone number, service address, email)
  • Service request details you share via SMS or web form
  • Device and usage data (IP address, browser type, pages visited)
  • SMS message content when you text our business number

3. How We Use Your Information

We use collected information to:

  • Respond to your service requests and schedule appointments
  • Deliver SMS messages you have opted in to receive
  • Improve our AI-assisted triage and scheduling workflows
  • Comply with legal obligations

4. SMS Messaging

If you text our business number, you are consenting to receive SMS messages related to your service request. Message frequency varies by conversation, typically 4–8 messages per interaction. Standard message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us at support@theopsdesk.app.

We do not sell, rent, or share your phone number or SMS consent data with third parties for marketing purposes.

5. Data Sharing

We do not sell your personal information. We may share information with:

  • Service providers who assist in operating our platform (e.g., Twilio for SMS delivery)
  • Law enforcement when required by applicable law

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, or as required by law. SMS conversation records are retained for up to 12 months.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data. To exercise these rights, contact us at support@theopsdesk.app.

8. Contact Us

Merge Combinator LLC
Email: support@theopsdesk.app
Website: https://theopsdesk.app